FAQs
What does "bespoke" mean?
Bespoke shoes are made-to-order shoes based on the customer's measurements and preferences. At PIERZEL, every pair of shoes is unique, crafted to be the perfect fit for you.
What materials are PIERZEL shoes made from?
Our shoes are made with high-quality full grain Italian leather, known for its strength and durability.
What is the sizing range for PIERZEL shoes?
As a bespoke brand, the size of the shoes can be customized to your needs, which also includes wider foot options. You can refer to the size guide on our website to measure at home. Alternatively, if you are in Singapore, you can visit our physical store to get your shoe size measured.
Do PIERZEL shoes come with warranty?
Upon receiving the shoes, you have 7 working days to send the shoes back for a replacement or a refund. The shipping fee for returning the product will be free of charge. In case of any issues, please contact customersupport@pierzel.com for further assistance.
Do you offer international shipping?
Yes, we offer international shipping via DHL Express.
Can I track my order online?
Yes! Once your order has been shipped, we will send you a confirmation email with a tracking number and instructions on how to track your package.